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Terms of service

All sales made by Peggy Knight Wigs to its customers (buyer) are subject to these terms and conditions. Buyer hereby consents to the following terms and conditions:

  1. Peggy Knight Wigs acceptance of buyer's order(s) is expressly made conditional on buyer's assent to these terms and conditions. Unless otherwise agreed to in writing by all parties, the terms and conditions set forth on this credit/buyer application, order confirmation and/or invoice supersede the terms and conditions of the buyer's purchase order(s) and will govern all transaction between the buyer and Peggy knight Wigs. These terms and conditions also apply to all future transactions unless modified in writing signed by all parties. Peggy Knight Wigs specifically rejects any terms or provisions which set any standards, specifications or damages related to quality and time of delivery or which contradict or purportedly claim to supersede these terms and conditions. Buyer's acceptance of goods delivered by Peggy Knight Wigs in conjunction with this invoice, credit/buyer application, or order confirmation is an acknowledgement by buyer of its acceptance of these terms and conditions.

  2. Due to the nature of our products and personalized services: For reasons of hygiene & safety, Hair Goods & Accessories cannot be exchanged or refunded if the piece has been worn. Hair Goods & Accessories cannot be exchanged or refunded if any of the attached tags have been cut.  Returns will be accepted within 15 days of the ship date with a restocking fee of 10% provided that the goods are not mishandled, abused or altered in any way.  Goods must be returned in their original packaging, and the customer pays freight. It is highly suggested that the customer ensures the product for the full value of the item as the customer will be responsible for the full amount of the item if it is lost or stolen.  For exchanges or product credit, the restocking fee will be waived subject to the same conditions stated above. Custom items are not refundable.

  3. Peggy Knight Wigs will not be responsible for hair goods changed, cut, colored or permed.

  4. Custom orders require a minimum 50% deposit & cannot be cancelled or changed after placement.  ALL ORDER DEPOSITS ARE NON-REFUNDABLE or transferrable.

  5. Deposits will be forfeited on any orders not picked up within 45 days of completion & NOT PAID IN FULL within this timeframe. 

  6. Estimated delivery dates are best estimates only. We will do our best, but many circumstances can lead to alternate delivery dates than those estimated. Delayed delivery shall NOT constitute a valid reason for order cancelation.

  7. Peggy Knight Wigs is a 100% hand crafted product, and will not be held responsible for transportation delays due to inclement weather, shipper delays, or other unforeseen circumstances.

  8. Peggy Knight Wigs cannot always reproduce exact formation or highlight placement due to the hand crafter nature of manufacturing.

  9. We cannot guarantee you will get 100% identical hair as previous orders due to natural differences in human hair.

  10. Oxidation of human hair is a natural occurrence. Over time, your hair piece will likely become lighter than when you acquired it. The elapsed time in which this occurs varies and depends on location, sun, water, shampoos, other products used and many other variables. This change in color is normal “wear and tear”. However, if you wish to return the hair piece to its original color, we are happy to provide you with the contact information of a trained stylist who will perform the color process for a fee.

  11. Due to normal wear over time, hair may fall out or break; lace or spandex materials may stretch; and other damage may occur. Most of the time, repairs can be made for a fee. We also highly recommend having your hair piece serviced by a licensed professional on a regular basis to ensure the longevity of your Peggy Knight Wigs.

  12. PEGGY KNIGHT WIGS MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, REGARDING ITS GOODS EXCEPT THAT PEGGY KNIGHT WIGS WARRANTS THAT IT HAS GOOD TITLE TO THE GOODS AND THE GOODS WILL CONFORM TO THEN CURRENT SPECIFICATIONS AT THE TIME OF DELIVERY. PEGGY KNIGHT WIGS EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

  13. Peggy Knight Wigs liability, whether at law, in tort or in contract, shall not exceed the cost to buyer of the goods. IN NO EVENT WILL Peggy Knight Wigs BE LIABLE TO BUYER FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT Peggy Knight Wigs HAS BEEN ADVISED OF THE POSSIBILITY OF SAME.

  14. These terms and conditions shall be governed by the laws of the State of Arizona, USA, and the courts of Maricopa, Arizona shall have exclusive jurisdiction without reference to the choice of law, conflicts of law, or principles of any other state or country which might otherwise be applied. BUYER HEREBY CONSENTS TO JURISDICTION, PERSONAL AND OTHERWISE, OF SUCH COURTS, AND HEREBY WAIVES ANY OBJECTIONS OF ANY NATURE TO VENUE IN SUCH COURTS. The 1980 United Nations Convention on Contracts for the International Sale of Goods does not apply to these terms and conditions.